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Refund Policy
We are committed to providing satisfactory services to users. Please refer to this policy for refund requests
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Our Commitment
We are committed to providing high-quality AI short drama creation services. If you are not satisfied with our service, we offer a fair and transparent refund policy to protect your rights.
Refund Application Conditions
- Only supports refunds for orders purchased directly through this website.
- You can apply for a refund within 14 days after purchase. Late applications may not be accepted.
- If you are dissatisfied with subscriptions or digital products, please contact customer service via email and provide order information.
- Refunds are only available for unused service periods. Already consumed service time will be calculated on a pro-rata basis.
- If the service fails to deliver due to technical issues on our end, full refunds will be provided.
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Eligible for Refund
- Service not used after purchase
- Technical issues preventing service access
- Duplicate payments or billing errors
- Subscription renewed unintentionally
- Service quality does not match description
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Not Eligible for Refund
- Request made after 14 days from purchase date
- Service has been partially or fully used
- Violation of Terms of Service
- Account terminated due to policy violations
- Refund already processed for the same order
Refund Process and Timeline
- After receiving your refund request, we will process it within 3 business days.
- After the refund is processed, funds may take several business days to arrive, depending on the payment channel.
- In case of special circumstances (such as payment channel issues), we will contact you promptly.
- Refund status will be notified via email.
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Refund Payment Methods
- Refunds will be processed back to the original payment method.
- Credit card refunds typically take 5-10 business days.
- Alipay refunds typically take 3-5 business days.
- Other payment methods may vary based on the provider.
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Refund Agreement
By purchasing our services, you agree to the following refund terms:
- All refunds are subject to review and approval.
- We reserve the right to request additional information for verification purposes.
- Approved refunds will be processed within the stated timeframe.
- Users must provide accurate order information when requesting refunds.
- We are not responsible for delays caused by payment providers or banks.
- Disputes arising from refunds will be handled on a case-by-case basis.
- We may update this refund policy at any time. Changes will be effective upon posting on this page.
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Contact Us
If you have any questions about the refund policy, please feel free to contact us through the following methods:
Email: support@yingbird.com
Please include your order number and reason for refund in your email for faster processing.